Setting up your authenticator app

Officials sign in and approve with a code from an app on their phone. Here is how to set it up and what to do if you lose your phone.

Officials can move money, so a password alone isn't enough. An authenticator app on your phone shows a new six-digit code every 30 seconds that only you have.

Setting it up

1. Install Google Authenticator, Microsoft Authenticator or Authy on your phone.
2. Sign in to ChamaBook. You'll be asked to set up an authenticator app.
3. If we can send you a code by email or SMS, enter it first to confirm it's you.
4. In the authenticator app, choose Add and scan the QR code on the screen.
5. Enter the six-digit code the app shows.
6. Save your ten recovery codes somewhere safe, away from your phone. Each works once if you lose your phone.

If nothing can reach you

If your email isn't confirmed and SMS isn't set up yet, you may be able to set up the app straight away with your password, or you may be asked to contact support. Support checks who you are and then allows a set-up for 24 hours.

Lost or changed phone

Sign in with a recovery code, then set up the app on your new phone from Profile → Security. If you have no recovery codes left, contact support to reset your two-step sign-in.